Privacy Policy dingdong77 — Your Personal Data Protection

Welcome to the dingdong77 Privacy Policy page. We understand that your trust is our most valuable asset. This Privacy Policy has been carefully crafted to ensure you fully understand how your personal information is managed by dingdong77 throughout your membership on our platform.

This Policy applies to all users and members who access or use the dingdong77 platform via dingdong77.vin, the mobile app, and any of our official communication channels including email, live chat, and internal messaging. By registering an account or continuing to use dingdong77 services, you are deemed to have read and agreed to this Privacy Policy in its entirety.

Dingdong77 acts as the data controller responsible for processing your personal information. This means we determine the purposes and means of processing that data, and ensure all processing is lawful, fair, and transparent in accordance with applicable legal requirements.

Dingdong77 collects personal information from you through several means — directly when you register an account, make a transaction, or contact our customer support, and automatically through your use of the platform. The following are the categories of information we collect:

A. Information You Provide Directly

B. Information Collected Automatically

• Device data — device type, operating system, browser model and version
• Network data — IP address, geographic location (country/city), internet service provider
• Platform activity data — games played, wagering amounts, session duration, transaction records
• Cookie and session data — information collected through cookies and tracking technologies described in Section 5
• Communication logs — live chat conversation records, support tickets, and emails sent to us

We only collect information that is strictly necessary for the stated purposes. dingdong77 does not collect information classified as sensitive — such as health data, religious beliefs, or political views — unless you choose to share it voluntarily in a specific context.

Dingdong77 uses your personal information solely for legitimate purposes directly related to the provision of our platform services. Below is a detailed breakdown of each purpose:

• Account management and maintenance — processing registration, verifying your identity at login, enabling secure access to all platform features, and recovering your account should any issues arise.
• Financial transaction processing — verifying and processing all deposit and withdrawal transactions, identifying potential fraud or suspicious activity, and ensuring transactions reach the correct destination.
• Legal and regulatory compliance — carrying out KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures in accordance with applicable legal requirements, including reporting suspicious transactions to the relevant authorities where necessary.
• Customer support — handling your enquiries, complaints, and support requests effectively, and maintaining interaction records for training and service improvement purposes.
• Account-related communications — sending important notifications regarding your account, transactions, policy changes, or security information via email or platform messages.
• Marketing and promotions — sending relevant promotional offers, bonuses, and the latest campaign information based on your profile and preferences, subject to your consent. You may opt out of marketing communications at any time.
• Platform improvements — analysing usage patterns, identifying areas for improvement, and developing better new features to enhance the member experience.
• Fraud prevention and security — detecting and investigating suspicious activity, protecting the integrity of the platform and the security of all members against cyber threats and fraud.

Dingdong77 understands how sensitive your personal information is. We do not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your information with the following parties in order to deliver our full range of services:

• Payment service providers — payment processors, banks, and e-wallet providers that process your financial transactions. They receive only the information required to complete the relevant transaction.
• Licensed game providers — game software companies that supply game content on the dingdong77 platform may receive the session data necessary to ensure games function correctly.
• Technology service providers — cloud computing companies, email services, cybersecurity solutions, and other technical infrastructure providers that help us operate the platform securely and efficiently.
• Regulatory authorities and law enforcement — we will disclose information to the relevant authorities when required by law, court order, or to fulfil our regulatory compliance obligations.
• Business partners in special circumstances — in the event of a merger, acquisition, or sale of dingdong77 assets, user data may be transferred as part of that transaction. You will be notified in advance and protected under the same Privacy Policy.

All third parties that receive your data are bound by strict confidentiality and data protection agreements. They may only use your data for authorised purposes and must adhere to security standards equal to or higher than those set by dingdong77.

Like most online platforms, dingdong77 uses cookies and similar tracking technologies to enhance the user experience and gather statistical information about platform usage. Below is an explanation of the types of cookies we use:

Types of Cookies Used

• Essential Cookies — these cookies are essential for core platform functions such as maintaining your login session, remembering language preferences, and ensuring account security. They cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how you use the platform, the most frequently visited pages, and errors encountered. This data is used in aggregate to improve platform performance.
• Functional Cookies — enabling the platform to remember your preferences such as display settings, favourite games, and notification choices to deliver a more personalised experience.
• Analytics Cookies — helping us understand traffic patterns and user behaviour on our platform using trusted analytics tools. Data collected is anonymised and cannot be personally identified.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and your experience on the dingdong77 platform. By continuing to use our platform, you consent to the use of cookies as described above.

The security of your personal data is dingdong77's highest priority. We continuously invest in the latest security infrastructure and practices to ensure your information is protected against unauthorised access, disclosure, alteration, or accidental destruction.

• 256-bit SSL encryption — all communications between your browser and dingdong77 servers are encrypted using the latest TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
• Hashed password storage — your password is never stored in plain text. We use a strong hashing algorithm with a unique salt for each user.
• Two-factor authentication (2FA) — we offer and encourage the use of 2FA as an additional security layer for all dingdong77 member accounts.
• 24/7 security monitoring — our systems are continuously monitored by our cybersecurity team to detect and respond to any threats or suspicious activity.
• Periodic penetration testing — the dingdong77 platform undergoes regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Internal access controls — access to user data among dingdong77 staff is restricted based on the principle of least privilege. All access is logged and auditable.

While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of any security incident involving your personal data, dingdong77 will notify you within the timeframe required by applicable law.

As a dingdong77 member and an individual protected under Malaysia's PDPA, you have the following rights regarding the personal data we hold:

Dingdong77 retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable law. The following are our general data retention guidelines:

• Active account data — retained for the duration your account remains active on the dingdong77 platform and for an additional period as defined following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's tax and financial legislation and AML compliance requirements.
• KYC Documents — retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering compliance requirements.
• Communication and support logs — retained for 2 years for reference and dispute resolution purposes.
• Cookie and analytics data — retention periods vary by cookie type, typically ranging from 30 days to 2 years.

When your personal data is no longer needed and there is no legal obligation to retain it, dingdong77 will securely delete it using procedures that ensure the data cannot be recovered or accessed again.

Dingdong77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or developments in the data protection industry. The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect.

For changes considered material or significant, dingdong77 will endeavour to notify you via the email registered to your account or through a prominent notice on the platform homepage before the changes take effect. By continuing to use the dingdong77 platform after the effective date of such changes, you are deemed to have accepted and agreed to the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information. If you disagree with any changes, you have the right to close your account and stop using the dingdong77 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The dingdong77 privacy and support team is ready to assist you.

• Official email: [email protected]
• Live Chat: available 24 hours a day, 7 days a week via the dingdong77 platform
• Response time: we aim to respond to all privacy-related enquiries within 3–5 business days

We take every privacy-related enquiry seriously and will handle your request with full confidentiality and professionalism. Your satisfaction and trust are the foundation of the long-term relationship between you and dingdong77.